Job Description:
The Customer Support Executive serves as the primary point of contact for customers, addressing inquiries, resolving complaints, and providing timely solutions. This role focuses on delivering a seamless customer experience through calls, emails, and chats while maintaining professionalism and empathy.
Responsibilities:
Key Responsibilities:
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Handle incoming calls, emails, and messages to resolve customer issues efficiently.
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Provide accurate information about products, services, and company policies.
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Maintain detailed records of customer interactions using CRM tools.
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Follow up on unresolved issues and ensure timely resolution.
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Collaborate with internal teams to address technical or service-related queries.
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Ensure high levels of customer satisfaction and represent the company with a service-first attitude.
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Preferred Qualifications:
Key Skills Required:
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Excellent verbal and written communication skills.
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Patience, empathy, and problem-solving ability.
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Familiarity with CRM software and customer service protocols.
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Ability to multitask and handle pressure gracefully.
Qualifications:
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Any graduate (preferred background in Communication or Customer Service).
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0–2 years of experience in customer support or a call center environment.