Effective date: 16 May 2025
Company: Prife International Private Limited

1. Cancelling an order

Before it ships

You can cancel an order within 24 hours of placing it, as long as it has not yet been processed or shipped. To cancel, contact us straight away:

After it ships

Once an order has been dispatched it can no longer be cancelled. If the product arrives damaged or defective, you can ask for a return or replacement (see section 3).

2. Refunds

Situation What you receive
Cancelled before shipping Full refund
Cancelled after shipping No refund, unless the item qualifies for a return
Damaged or defective product Full or partial refund, or an exchange
Wrong product received Full refund or replacement
Change of mind Only if we agree to the return in writing; the refund is made after the item comes back, less return shipping

Refunds go back to your original payment method within 7–10 business days of us receiving and inspecting the returned item.

3. Returns

To be eligible for a return:

  • the item must be unused and in its original packaging;
  • the problem must be reported within 48 hours of delivery;
  • you must share proof of purchase, and photos if the item is damaged.

Return shipping may be charged unless the product was damaged, defective or incorrect.

4. Items we cannot take back

  • Products that have been used, opened or altered after delivery
  • Customised or made-to-order products

5. Contact

For any question about cancellations, refunds or returns: