Effective Date: 16.05.2025
Company: Prife International Pvt. Ltd.
1. Order Cancellations
Before Shipment:
- You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped.
- To request a cancellation, please contact us immediately via:
- 📧 Email: [Insert Support Email]
- 📞 Phone: [Insert Customer Care Number]
If the order has already been shipped, cancellation is no longer possible and you must proceed with our return process once the item is delivered.
After Shipment:
- Orders cannot be canceled after dispatch.
- You may be eligible for a return or replacement if the product is damaged or defective upon delivery. (See Return section below.)
2. Refunds
Refunds are processed based on the nature of the request:
| Situation | Refund Eligibility |
|---|---|
| Order canceled before shipping | Full refund |
| Order canceled after shipping | No refund (unless return-eligible) |
| Damaged or defective product | Full or partial refund, or exchange |
| Incorrect product received | Full refund or replacement |
| Customer change of mind (if accepted) | Refund after return, minus charges |
Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item.
3. Returns
To be eligible for a return:
- The item must be unused, in its original packaging, and reported within 48 hours of delivery.
- Proof of purchase and product photos (in case of damage) are required.
Return shipping charges may apply unless the product was damaged, defective, or incorrect.
4. Non-Returnable Items
- Products that are customized or made-to-order
- Items used or altered after delivery
- Health, personal care, or opened wellness items (if any)
5. Contact for Support
If you have questions about cancellations, refunds, or returns, reach out to us:
Prife International Pvt. Ltd.
📧 Email: info@iteracare.in
📞 Phone: +44-26267777
🌐 Website: iteracare.in