Short answer: every device has a 1-year manufacturing warranty serviced in Chennai, delivery within India is free, and returns follow a short, clear policy.[2][7][8]
Warranty delivery and returns: what to know
- Warranty: 1-year manufacturing warranty, serviced in Chennai; extended warranty may be offered.[2][9]
- Delivery in India: free, usually 3 to 7 business days from shipping; you receive a confirmation email with tracking details.[7]
- Damaged or lost: contact us within 48 hours of delivery, with photos of the packaging and items.[7]
- Cancel: within 24 hours of ordering if it has not been processed or shipped; once dispatched it can't be cancelled.[8]
- Returns: the item must be unused and in its original packaging, and reported within 48 hours of delivery; used, opened or altered products can't be taken back. Refunds go to the original payment method within 7 to 10 business days of us receiving and inspecting the item.[8]
- Contact: info@iteracare.in, +91 96771 46787, service desk 044 2626 7777.[8]
Sources
- Prife iTeraCare, Incredible Classic 3.0
- Prife iTeraCare, Shipping policy
- Prife iTeraCare, Cancellations and refunds
- Prife iTeraCare, FAQ
Written by the Prife iTeraCare team and last reviewed on 10 October 2026. This is general information, not medical advice, and it does not replace your doctor or physiotherapist. A session is a wellness experience, not a medical treatment.
Book a free session and see iTeraCare for yourself at our Anna Nagar centre.